Order Fulfillment

RMI-MD conforms to ISO 13485 and operates in compliance with FDA quality management system regulations. All processes are controlled with written procedures and all records retained.  From receiving to storage to assembly to shipping, we manage your order fulfillment needs. Orders are processed accurately and efficiently. Our clients find our services to be more cost effective than handling these processes in-house.


The process starts by receiving products and components in our secure northern Chicago area warehouse, located just 30 minutes from O’Hare International airport. This location makes for very easy and efficient distribution across the entire continental U.S.


Once received, details of the inbound shipment are entered into the cloud-based information system. Product is then stored in a secure location until an order to ship is received.  Our clients enter the orders into the database system to avoid repetitive steps and ensure accuracy.  Order entry provides all details of the shipment including product numbers, quantities, customer name, ship-to address and shipping method. 


Orders are picked, packed and shipped using client preferred shipping method and carrier.   Details of the shipment are entered into the database system by RMI-MD and are readily available for access and reports.  Notifications are sent by the systems to inform individuals of ship and delivery dates.


Documentation is maintained as required by federal regulations to ensure product ID and serial number traceability.


Products can be shipped as individual items or assembled into kits.  We provide expertise in arrangement of kit components that simplify set up by deployment personnel or the patient.  Please refer to Kit Assembly and RPM Patient Ready Kit tabs for more details.


Inventory quantities, order status, and shipment details are cloud based and available to clients anytime from anywhere, using a secure client-specific portal. Please refer to the Cloud-Based Systems tab for further details.

Brochure and White Papers

For more insights into our business, please review the RMI-MD brochure and the white papers we have produced.

RMI-MD Brochure
Adobe Acrobat document [1.1 MB]
Outsourcing Refurbishment
Adobe Acrobat document [150.9 KB]
Executive Decisions for Returns
Adobe Acrobat document [1.2 MB]
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